To use SmileCare, you must register for an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains accurate and up-to-date

You must be at least 18 years old to create an account. By creating an account, you represent that you meet this requirement.

SmileCare provides the following features and services:

• Patient management and electronic health records
• Appointment scheduling and calendar management
• Billing and payment processing
• Staff management and scheduling
• Reporting and analytics
• Communication tools for patient engagement
• Data backup and security

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

SmileCare offers various subscription plans with different features and pricing:

• Free Plan: Basic features with limited usage
• Professional Plan: Advanced features for growing clinics
• Enterprise Plan: Custom solutions for large organizations

Payment Terms:

• Subscriptions are billed monthly or annually in advance
• All fees are non-refundable except as required by law or as outlined in our refund policy
• We may change our pricing with 30 days' notice
• Failed payments may result in service suspension

Refund Policy: We offer a 30-day money-back guarantee for new customers. For detailed information about our refund policy, including eligibility criteria and the refund process, please refer to our Refund Policy.

We are committed to protecting your data and maintaining compliance with healthcare privacy regulations:

• All data is encrypted in transit and at rest
• We maintain HIPAA compliance for healthcare data
• Regular security audits and penetration testing
• Access controls and authentication measures
• Data backup and disaster recovery procedures

For detailed information about how we handle your data, please refer to our Privacy Policy.

As a user of SmileCare, you agree to:

• Use the Service only for lawful purposes
• Comply with all applicable healthcare regulations
• Maintain accurate and complete patient records
• Obtain proper consent for data processing
• Not share account credentials with unauthorized persons
• Report any security incidents immediately
• Back up important data regularly

Prohibited Activities: You may not use the Service to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malware or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with other users' access to the Service

SmileCare and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of your data and content. By using our Service, you grant us a limited license to process and store your data as necessary to provide the Service.

To the maximum extent permitted by law, SmileCare shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Service interruptions or downtime
• Data loss or corruption
• Third-party actions or content

Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

You may cancel your subscription at any time through your account settings. We may terminate or suspend your account immediately if:

• You violate these Terms
• You fail to pay subscription fees
• We discontinue the Service
• Required by law or regulation

Upon termination, your access to the Service will cease, and we may delete your data in accordance with our data retention policy.

SmileCare offers refunds under specific circumstances as outlined in our comprehensive refund policy:

• 30-Day Money-Back Guarantee: New customers are eligible for a full refund within 30 days of their initial subscription
• Service Interruptions: Refunds may be considered for extended outages or technical issues
• Billing Errors: Duplicate charges or incorrect billing amounts will be refunded
• Special Circumstances: Business closures or regulatory compliance issues may qualify for refunds

For complete details about our refund policy, including eligibility criteria, the refund process, and non-refundable items, please refer to our Refund Policy.

Important: Refund requests must be submitted through our support team at support@vortarix.com. We encourage customers to contact us directly before initiating chargebacks or payment disputes.